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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

  • What are the products your company sells and how are they different from the finished products on the market?

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    Our company sells plant extracts and chemical raw materials, it is not a finished product, you can imagine it is a product of nature, after plant extraction, fermentation, the essence is actually the main components of the finished products on the market, of course, the finished products on the market will be reprocessed, pressed, capsules, it will be more convenient to use, but the price can not be compared.

  • What are your company's main customer groups?

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    We mainly sell to health care companies, cosmetics companies, schools, research institutes, foreign trade companies, chemical companies and so on.

  • How about the quality of your products?

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    We have our own test report for each batch of goods, and the product quality is strictly implemented according to the test standards.

  • Can you provide relevant documents?

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    Yes, we can provide most documentation, including analysis/certificate of conformity; Insurance; Origin and other required export documents.

  • How about delivery method/time?

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    We usually ship within 10~15 working days after your payment.
    We can send door-to-door express, air, sea, you can also choose your freight forwarder.

  • Do you provide after-sales service?

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    We offer 24*7 service. We can talk via email, Skype, Whatsapp, phone, or any other means you find convenient.